Last Updated: 15/05/24 Next Review Date: 15/05/25
In this Privacy Policy, references such as “our”, “we”, “us”, “I” and “RM User Group” refers to RM User Group and its owner James Everett.
The “client” or “customer” refers to any person, persons or business that use any of the “RM User Group” services, website or interact with “RM User Group”.
All services/support given by and/or interactions with “RM User Group” are subject to the RM User Group Terms & Conditions and Privacy Policy. By browsing this website and/or using our services and/or interacting with “RM User Group”, the client acknowledges that they have read, understood, and agree with the RM User Group Terms and Conditions, and Privacy Policy stated.
“RM User Group” are committed to keeping your personal data safe and secure, and handling it in accordance with our legal obligations. This Privacy Policy sets out in detail the purposes for which we process your personal data, who we share it with, what rights you, the client / customer have in relation to that data.
We are the “controller” of all personal data collected and used for the purposes of providing all services, support, and communication with “RM User Group”, and for any other purposes set out in this Privacy Policy. This means that we are responsible for deciding how and why your data is used and for ensuring that your data is handled legally and safely.
Please contact James Everett, who is founder of “RM User Group” if you have any queries regarding this privacy policy. James Everett may be contacted by email ([email protected])
Data that we may collect from clients includes the following:
We collect some information directly from you when you book a call out service with “RM User Group”.
We may also collect some/all this information when you contact us via phone, contact form on the website, email, or letter with queries, complaints, comments, or praise.
We may collect some/all this information that you voluntarily post about yourself on public areas of our platform (such as our Facebook and Twitter pages).
We may also collect some data about you from third parties (such as Facebook and Twitter) that have obtained your permission to share data with us. For example, your name, contact details, and details of the problem if you use Facebook or Twitter to contact us.
We may also collect publicly available information from social networking sites such as Facebook and Twitter, for example likes, shares, tweets, and posts about “RM User Group”.
Using the RM User Group WebsiteWe may collect information about how you use the “RM User Group” website using cookies and similar technology. This may include your IP addresses, device identifiers and information about how long you have stayed on certain pages or what pages you have clicked on. You can find more detailed information about this in our “Cookie Policy & Cookies in Use on This Website” section located on our “Terms and Conditions” page.
We may also log and use information about any service or website errors to make technical improvements to the “RM User Group” website and its services.
Our website uses Google Analytics, a web analytics service provided by Google LLC ("Google"). Google Analytics uses cookies to collect information about how visitors use our website, including the pages visited, the time spent on each page, the links clicked, and other actions taken while on the site. This information is used to analyze and improve the performance of our website and to better understand our users' preferences.
For more information on Google Analytics and how it collects and processes data, please visit Google's Privacy Policy: https://policies.google.com/privacy.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On, available at: https://tools.google.com/dlpage/gaoptout.
We may collect information you voluntarily provide on public Testimonials (from our website), and third part public review platforms such as our Facebook page or Google.
This section sets out the different purposes for which we process personal data and which types of personal data we need for each purpose.
Personal Data and any additional Voluntary Data is used to communicate with the client, and to provide you with our services.
In the unlikely event that the Voluntary Data you provide includes any special categories of personal data (such as information about your health, race, or religion), you must make sure before you provide this that you are happy for us to use that Voluntary Data for the purposes set out in this Privacy Policy.
We use Personal Data, Voluntary Data, and Behavioural Data to help us monitor, analyse, and improve “RM User Group” website and the services we offer. We use this data to help us understand which content and services most are used by our clients, to help us identify errors, and identify any service and support that needs improvement. This enables us to provide you with the best possible service and support.
This section tells you what that legal basis is in relation to each of the purposes set out above.
We process your personal data for all the purposes identified under the “What Do We Use Your Data For?” section above, on the basis that it is in our legitimate interests to carry out these activities/services.
Further information about what those interests are is set out below.
Purpose: Providing you with our services
Legitimate Interests: To ensure that “RM User Group” clients receive the best service possible, within the quickest time frame.
Purpose: Improving our services
Legitimate Interests: To make sure that we continue to improve our service and provide our clients with the best customer service possible.
We do need to share your personal data with some third parties in some rare circumstances. This includes where we use third party suppliers to perform various services for us or the client, such as if you need to purchase a replacement part from a third party or ask us to refer your details to third party service for additional help or advice.
We will also share your personal data with third parties in the following circumstances:
You should also be aware that if you choose to share “RM User Group” content on social media (Such as Facebook or Twitter), the information you share can be read, collected, or used by other users of those social media platforms (depending on your privacy settings) over whom we have little or no control. In particular, information that you post on a public or community page or during a public interaction, will be viewable by other users of that social media platform.